How to make a complaint
We take complaints very seriously. If you have any issue or problem with any aspect of our service or products, please do not hesitate to contact us.
Our full complaints procedure can be found here: Complaints Procedure.
To make a complaint, please contact us via the details on our contact page, or by using our contact form.
What you can expect
We will acknowledge your complaint in writing or with a call within 5 working days.
We aim to resolve and close complaints with 15 working days, but more complex issues may take up to 8 weeks.